Order
Assortment, Production, and Custom Orders
1.1. All products on the Website are presented as samples. The Seller manufactures headwear based on individual orders from the Client.
1.2. The Client may choose the color, size, material, and other characteristics of the product from available options or by agreement with the Seller.
1.3. The production time for the product is up to 7 (seven) working days from the confirmation of the order and receipt of payment.
1.4. Products are handcrafted according to the Client's preferences, giving each item uniqueness.
Order Placement and Payment
2.1. Orders are placed through the Website interface. The Client agrees to provide accurate contact and payment information.
2.2. Payment is made via bank cards, payment systems, and other methods specified on the Website.
2.3. An order is considered accepted for execution after confirmation by the Seller and receipt of payment.
Terms of return and exchange
According to the "Law on the Protection of Consumer Rights", exchange and refunds are possible within 14 days of the delivery of the order to the client.
A prerequisite for exchange and return is that the goods were not in use and have all the labels, packaging, documents confirming the fact of payment (receipt for purchase, invoice).
In the event that a substandard product was received or you were not delivered what was ordered, the cost of re-delivery is paid by the online store.
When processing the return procedure, it is necessary to write an application for return with indication of personal passport data. The refund will be made within two weeks from the date of receipt of the returned goods by the company at the organization's office.
In accordance with paragraph 4 of the List of Non-Food Goods of Proper Quality Not Subject to Return or Exchange (Resolution of the Government of the Russian Federation No. 2463 of 31.12.2020), products made to individual orders (including headwear tailored to the Client's specifications) are not subject to return or exchange.
Returns are possible only in case of manufacturing defects or receipt of goods not corresponding to the order.
In case of return, the Seller refunds the cost of the product and delivery after receiving the item and confirming its non-compliance. Refunds are made using the same payment method as the original transaction.
If you pay by credit card
Payment is made in Russian rubles, processing of payment (including entering the card number) takes place on a secure page of the processing system that has passed international certification. This means that your confidential data (card details, registration data, etc.) do not enter the online store, their processing is completely protected and no one, including our online store, can receive personal and bank data of the client.
When working with card data, the information security standard developed by the international payment systems Visa and MasterCard - Payment Card Industry Data Security Standard (PCI DSS) is applied, which ensures safe processing of the details of the Holder's Bank card. The data transfer technology used guarantees the security of transactions with Bank Cards by using Secure Sockets Layer (SSL), Verified by Visa, Secure Code, and closed banking networks having the highest degree of protection.
In case of a refund, the money will be returned to the same card with which payment was made.