Privacy Policy and User Agreement
Online Store (http://www.liliafisher.ru))
Publication Date: 16.04.2025
1. GENERAL PROVISIONS
This Privacy Policy defines the procedure for processing and protecting the personal data of users of the website (http://www.liliafisher.ru) in accordance with the Federal Law No. 152-FZ "On Personal Data" dated 27.07.2006.
2. PERSONAL DATA CONTROLLER
Individual Entrepreneur Fisher Lilia Fedorovna
OGRNIP: 314774620501023
TIN: 774309072851
OKVED: 47.5
OKPO: 0193779463
OKTMO: 45336000
Legal address: 119571, Moscow, Matveevskaya St., 36, bldg. 2, apt. 76
Email: [Prliliafisher@gmail.com](mailto:Prliliafisher@gmail.com)
Phone: +7 909 166-73-75
Bank details:
Account number: 40802810238000001338
Bank: PJSC "Sberbank of Russia", Moscow
Correspondent account: 30101810400000000225
BIC: 044525225
3. DATA COLLECTED
* Full name
* Contact phone number
* Email address
* Delivery address
* Order history
* IP address, cookies
* Behavioral data on the website
* Information sent via messengers (WhatsApp, Telegram)
4. PURPOSES OF PERSONAL DATA PROCESSING
* Processing and fulfilling orders
* Delivery of goods
* Communication with the client
* Providing access to the personal account
* Analysis of user behavior and website improvement
* Conducting marketing mailings (with user consent)
* Compliance with the legislation of the Russian Federation
5. MAILINGS AND MARKETING
Users may consent to receive news, promotions, and special offers via email, messengers, or SMS. Consent can be withdrawn at any time via the "Unsubscribe" link in the email, electronic message, or by contacting support.
6. DATA TRANSFER TO THIRD PARTIES
Personal data are transferred only in the following cases:
* To courier and postal services for delivery (Russian Post, CDEK, DHL, Dostavista, Yandex Delivery).
* To payment systems, including **YooKassa (LLC "YooKassa")** for payment processing.
* To technical and analytical contractors (e.g., Yandex.Metrica, Google Analytics).
* To messengers (WhatsApp, Telegram) if the user initiates contact.
* To government authorities upon official requests.
More about YooKassa: (https://yookassa.ru)
7. USE OF MESSENGERS
When contacting via WhatsApp or Telegram, contact details and correspondence may be processed as part of customer support and order processing. Correspondence is not transferred to third parties except as required by law.
8. COOKIES AND ANALYTICS
The website uses cookies and analytics tools to collect anonymized statistics. Users may disable cookies in their browser, which may affect website functionality.
9. DATA PROTECTION AND STORAGE
Data are stored in a secure environment using SSL, encryption, and restricted access. The retention period is up to 5 years or until the user withdraws consent.
10. ACTIONS IN CASE OF DATA BREACH
In the event of a personal data breach, the operator will notify users by email within 72 hours, clarify the nature of the incident, and take measures to protect data and eliminate consequences.
11. PERSONAL ACCOUNT
Users have access to a personal account where they can view orders, change personal data, and delete their account upon request. Responsibility for account data security lies with the user.
12. USER RIGHTS
Users have the right to:
* Request information about their personal data
* Demand correction or deletion of their data
* Withdraw consent for data processing
* File complaints with the Russian Federal Service for Supervision of Communications, Information Technology and Mass Media (Roskomnadzor)
13. CHANGES TO THE POLICY
The operator may amend this Policy. The current version is published on the website. Continued use of the website after changes constitutes acceptance of the updated Policy.
14. USER AGREEMENT — USE OF THE YOOKASSA PAYMENT SYSTEM
1. The payment service **YooKassa (LLC "YooKassa", TIN 7736207543, OGRN 1027739850962)** is used for processing payments on the website.
2. When choosing payment via YooKassa, the user may be redirected to a secure payment page of this service.
3. Bank card data and other payment information are entered only on the YooKassa side.
4. The website operator does not store or process users’ payment data.
5. By paying through YooKassa, the user agrees to YooKassa’s privacy policy and terms of service, available at: (https://yookassa.ru/documents/psp-privacy.pdf)
6. Refunds are made in accordance with Russian legislation and the payment service’s rules.